Terms of Service
Effective Date: May 2025
1. Agreement to Terms
By accessing or using our (Advisena) services and platform, you agree to these Terms of Service. If you disagree, please discontinue use.
2. Description of Services
Advisena offers AI-powered assistant tools that help businesses reduce repetitive support queries. Services include: intelligent chat assistants, customizable responses, performance analytics, and document-based knowledge management.
3. Service Plans
Plans range from a free 14 days trial to custom enterprise solutions, each with varying limits on usage, analytics access, and support level. Add-ons such as human escalation (Boosts) are also available.
4. Account Responsibilities
Users must provide accurate info, protect login credentials, and ensure use complies with applicable law. Unauthorized use must be reported.
5. Acceptable Use
Users may not upload harmful or illegal content, reverse engineer the platform, violate intellectual property rights, or misuse services. Use for adult/gambling content is prohibited.
6. Content & Data
You retain ownership of uploaded materials. Advisena processes content solely to provide services, never for external AI training or resale. Content must comply with applicable laws.
7. Billing & Payment
Paid plans are billed monthly or annually. A 299EUR non-refundable deposit is required for Custom Plan integrations. All fees are processed securely and are non-refundable unless otherwise stated.
8. Service Availability
We aim for high uptime but do not guarantee uninterrupted access. Support channels vary by plan.
9. Intellectual Property
All Advisena branding, software, and platform elements are protected and may not be copied or reused without consent.
10. Limitation of Liability
We are not liable for indirect or consequential damages. Our liability is limited to the amount paid in the 12 months prior to a claim.
11. Termination
You may close your account at any time. We may suspend or terminate accounts for violations or prolonged inactivity.
12. Dispute Resolution
Disputes shall be resolved through informal negotiation and, if needed, binding arbitration under US law.
13. General Provisions
These Terms constitute the full agreement between you and Advisena. We may update these Terms with notice; continued use implies acceptance. Force majeure applies.
14. Contact
Questions? Contact us at hello@advisena.ai or visit our website. This policy was last updated in May 2025.