Privacy Policy

Effective Date: July 2025

Overview

At Advisena (we, us, or our), we offer AI-based support assistants designed to help businesses streamline repetitive customer interactions. This Privacy Policy outlines how we handle your data when using our services, visiting our website, or deploying our AI assistant.

Information We Collect

Information You Provide:

• Account data: your name, email, business name, website URL
• Billing data: payment details, billing address (handled securely)
• Content you upload to train your assistant (e.g. knowledge base)
• Support messages, feedback, or emails

Automatically Collected Data:

• Platform usage patterns and feature interactions
• Technical details such as IP address, browser, device, OS
• Analytics for website and assistant performance

Data from Your Customers

When end-users interact with your Advisena assistant, we may process chat data, contact details (e.g. via Talk to a human), and analytics for improvement. These conversations are securely handled and never used to train external models or shared with third parties.

Use of Information

• Provide and maintain our services
• Improve platform functionality and reliability
• Support operations like billing, compliance, and communication
• Send product updates and optional marketing (with consent)

Data Sharing

We do not sell your data. We may share it with trusted third-party vendors who help operate Advisena, such as hosting providers, analytics tools, and payment processors. We may disclose data if required by law or to protect our legal rights.

Security & Retention

We implement encryption, access control, and regular security checks. We retain personal and chat data only as long as necessary for service delivery or legal compliance. Aggregated analytics may be stored longer.

Your Rights

• Access and export your data
• Update or correct information
• Request data deletion (where legally allowed)
• Manage email communication preferences

Cookies

We use cookies to personalize your experience, track usage, and ensure site functionality. You can control cookie settings in your browser.

International Access

If you use Advisena outside the EU, your data may be transferred to our servers hosted in Europe or other countries where our partners operate.

Cookies and Similar Technologies

We use cookies and similar technologies to ensure the proper functioning of our website, improve user experience, and analyze traffic. Some cookies are strictly necessary for the operation of the site (for example, to remember your language preferences). We also use analytics and tag management tools, specifically Google Analytics and Google Tag Manager. These services may collect information such as your IP address, device identifiers, and browsing behavior. This data helps us understand how visitors use our website and optimize its performance. Google may process this information in accordance with its own privacy policies: https://policies.google.com/technologies/partner-sites. Non-essential cookies (including analytics) are only activated with your explicit consent through our cookie banner. You can withdraw or adjust your consent at any time by revisiting the cookie settings available on our website or through your browser preferences.

Childrens Privacy

Our services are intended for users over 18. We do not knowingly collect data from minors. Contact us if you believe such data has been submitted.

Changes

We may revise this Privacy Policy as laws or features evolve. We will notify users via our website or email if significant updates occur.

Contact

Questions? Email us at hello@advisena.com.

This policy was last updated in July 2025.